Since 2004 ProvidersWeb has been delivering "best practice" information to assist care providers with Regulatory Compliance and meeting Care Standards for the community based care industry.
Hiring New Employees
All types of care facilities hire staff. Hiring new employees can be tricky and whom ever does the hiring must be sure to understand the do’s and don’ts otherwise the care facility can be sued. The most common lawsuits pertaining to hiring new employees relate to:
- Discrimination related to age, race, religion, sexual orientation, marital status, or disability.
- Hiring illegal immigrants
- Breaching the applicant’s privacy rights
- Making promises that are not kept
You cannot ask or prompt questions about number one listed above however, the applicant may volunteer the information without you asking and that is ok. For example, you are allowed to say: “Tell me about yourself.” The applicant might say something like, “I am married, have 4 kids, I go to church on Saturday, I’m 42 years old, I don’t currently have a car but I am getting one soon, and I take medication for my blood pressure.”
The applicant may have told you a lot of information, but remember that you cannot discriminate against her for these things since you are not allowed to ask if they are married, have kids, go to church, have a car or take any medication. However, if they volunteered the information then you have done no wrong as long as you don’t discriminate against them for their answers. You may find another applicant was better suited for the position and that is ok. You can discriminate against someone if you don’t like their personality.
DO NOT ASK ABOUT:
- Religious beliefs
- Disabilities – Do not ask if they have any physical disabilities that would prevent them from doing the job. Read more
Referral Agencies – The Paying Truth
By Diane Morrow, LNHA
Referral agencies have been around a long time. Unfortunately there are referral agencies that take advantage of providers and sometimes the consumers (persons to be placed) for the love of money.
So what is the low down on referral agencies? There are basically two main types of referral agencies. The for-profit type usually deals with private pay elderly care placements, and the other type is usually ran by a non-profit or state agency and deals with consumers on government funds.
The problems associated with the For-Profit agencies can include but are not limited to:
Doubling the Fees
- Not Knowing Enough About The Consumer’s Health Condition to help find proper placement.
- Not Knowing Enough About The Care Facility they are sending the consumer to; the referral agency could easily send someone to a care facility that provides sub-standard care.
- Referring Only To The Care Facilities That Pay Large Referral Fees; and referring to the care facilities that pay them the fastest. Often times the fee is the first month’s rent or a large portion thereof which is around $1500 to $5000.
- Once a referral is made and the resident is placed, checking up on the resident to see if they are happy and if not they quickly assist them into moving to another facility, so they can earn another referral fee. Read More
Become a Paid Member today and get instant access to all 4000+ documents, which include sample admission agreements, forms and staff training tools designed to help reduce your liability exposure and improve your quality care.
Dear Care Provider,
The policies and procedures you need for the various care and services that you want to provide at your care business need to be customized by you or reviewed by you. We at ProvidersWeb provide sample forms, policies, procedures and lots of information to help you create your own documents or choose to use ours as is if the document meets your applicable laws and regulations.
Believe me, knowing your business’s legal requirements is absolutely essential. No matter what publisher you get your information from you need to know what you are responsible for especially if you will be the licensee
. What you are responsible for always boils down to the standard of care
. The standard of care
is based on local, state laws, and federal laws. And
the standard of care
is based what a reasonable person in the industry would do under the same circumstances.
ProvidersWeb covers routine business practices, policies and procedures, like filing your fictitious business name, creating a business and marketing plan, safety program, tickler list, basic employment laws, staff management practices and other business areas. In addition, ProvidersWeb covers most of the care and service areas that care businesses have to comply with. There are many areas you are responsible for in the care and service field.
Above all care providers need to make sure that their customers are properly cared for. To provide proper care staff must be trained in all kinds of areas such as proper bathing procedures, medication and supervision monitoring, meeting the nutritional needs of the person, incontinent care, activities, fall prevention, psychosocial needs, emergency care; their consumer rights need to be protected and their autonomy respected.
It is up to the individual care provider to decide what works best for their particular care business and customers. Keep in mind, the types of policies and procedures used to cover many these areas are not always dictated in the laws or regulations, or even “government policies”.
ProvidersWeb has been publishing sample and model standards of care policies procedures and forms on the Internet since 2004. We publish mostly non-medical care standard of care practices. We cover the main areas most community care providers have to meet.
Guess what?? Forms and documents change all the time just as laws change and industry standards change. So what??? It would be too costly to constantly update all the documents in every ebook so our ebooks don’t always have the latest form or document, just like most publishers.
Once you have paid for a subscription I would recommend you download the ProvidersWeb ebooks that interest you. Just type in the word ebooks (policy manual) on the ProvidersWeb search bar and you will see what is available. Then for the documents you really like, you can type in the key words in our search bar. Like let’s say you like the Emergency Transfer Form (used when someone has to be sent to the hospital) and when you search for that document (type in emergency transfer) and click on the individual document you will be able to see when the last time it has been updated since the ebook was last published.
The last time a document was updated could be several years ago. Like the Resident Ready for Outing form last updated in 2011, however that doesn’t mean that it is outdated. It’s not outdated, it is still current and may be more current than any other Resident Ready for Outing form available on the market. Plus, that form and most of ProvidersWeb documents have links to other related documents that you need.
ProvidersWeb is kind of like Business Forms in a Box however, we like to think we are better than those types of products since you can track updates to individual documents better. There is nothing else like ProvidersWeb in the world.
Every ProvidersWeb document either has a date on the bottom or and individual publishing date on the download. We are the only publisher that provides this type of service. ProvidersWeb has been designed so that once you do have all your policies and procedures in place, you can find out if we have any updates by going to My Account, and the clicking on My Account Activity, and then clicking on the
Show updated documents only so you can review the updated documents in your personal repository.
Some ProvidersWeb documents I started 40 years ago, before ProvidersWeb existed, and some documents have been updated as much as 30 times over the years.
I write the original draft of many of ProvidersWeb documents and then depending on the area of expertise needed it goes out to various members of our team.
I am a national expert witness and I testify to what the laws, regulations and the standard of care is all over the nation. In every case review care providers are getting sued. Sometimes even the state agency gets sued too. I do my best to create documents which help the provider stay in compliance while ensuring proper care is provided to each consumer/resident. I have been in a wheelchair and a patient many times; and I was a “licensee” care provider for 20 years. I have also been a responsible party, and a lobbyist etc... See my CV (resume). I consider myself an advocate for improving resident/consumer care AND an advocate for care providers.
Diane Morrow, LNHA
ProvidersWeb offers a comprehensive emergency service manual for all types of care facilities. For more emergency information click here.
Subscribing Members each have their own personal repository
under “My Account Activity” and with one click
of a button they can see if any of the documents they have downloaded
have been updated. It helps staying in compliance easier.
We believe caring is more than a job – it is a life path.
To help our members along this caring path, we have an abundance
of free and paid subscriber’s inspirational posters.
Flex Time Work Arrangements– Most care facilities are legally
required to comply with certain basic standards such as providing
written proof of: Read more...