Welcome to ProvidersWeb! 28,040 members have joined us! 
Service Standards

Search Forms, Policies & Procedures What's This?

Subscribe and Access All
4,378 Documents

(approx. 1/3 are free)

Compliance Help
Activity Manual
Business Essentials
Care Services
Dietary Services
Emergency Services
Household Maintenance
Medication Manual
Rights, Culture & Beliefs
Staff Management
Administrator's Monthly Plans
Owner's Monthly Plans
Risk Management
We Get Letters

"I have been involved in Assisted Living and Skilled Nursing Facility Administration for over 30 years. I LOVE your website- the info is easy to use, and comprehensive. I typically write all of my own policies, procedures, forms etc. but since finding and joining Providers Web...I have so much more time to Direct our Operations....We have 7 licensed Homes for the Aged, Assisted Living Homes in the state of Michigan - a total of +/- 700 older persons, many with diagnoses of dementia. Just wanted to say thank you for making this information available, at such a reasonable cost!"

Kathleen Garfield Sharkey
Director of Operations
Heritage Senior Communities

Care Giver's Ethics
Parent Care
Care Facility Dictionary
Providers Showcase
State Pages
Company Info
Expert Witness
Can't find what you need? Let us know. Contact us.
Caring is a Form of Love

Types of Community Care Facilities

Housing arrangements providing non-medical services to seniors are known under several names. The terms used to describe the Residential Assisted Living industry varies from state to state, but it is commonly referred to as “assisted care,” “residential care,” or “assisted living.” Community Care Facilities provide services to vulnerable residents such as frail elderly, developmentally disabled, mentally ill, trouble teens, and others. Small Entrepreneurs to very large corporations own and operate facilities to provide care and services to these individuals.

These businesses maybe private-for-profit or non-profit and may be called by many names including: Assisted Living Facility, Adult Congregate Care, Residential Care, Personal Care Home, Residential Care Facility for the Elderly, Homes for the Aged, Domiciliary Care Homes, Adult Day Care Facility, Adult Residential Facility and others.

RCFs and ALFs form a major component of the nation's long-term care delivery system. The terms most used nationwide are Residential Care Facility and Assisted Living Facility. When used on this website Residential Care Facility (RCF) will basically refer to facilities which provide private rooms, or shared rooms, and community accommodations for dining and living rooms.

Assisted Living Facility (ALF) usually refers to the facilities in which the residents have individual apartments often with a kitchen and living room. Many Assisted Living Facilities have been converted from Retirement Communities due to the resident's "aging in place." Rather than lose these "aging in place residents", the retirement home will obtain a license and make the necessary structural changes needed to provide care services.

Both types of facilities, RCFs and ALFs, can provide the same degree of care services.


Since 2004 ProvidersWeb has been delivering "best practice" information to assist care providers with Regulatory Compliance and meeting Care Standards for the community based care industry.

Hiring New Employees

HiringAll types of care facilities hire staff.  Hiring new employees can be tricky and whom ever does the hiring must be sure to understand the do’s and don’ts otherwise the care facility can be sued.  The most common lawsuits pertaining to hiring new employees relate to:

  • Discrimination related to age, race, religion, sexual orientation, marital status, or disability.
  • Hiring illegal immigrants
  • Breaching the applicant’s privacy rights
  • Making promises that are not kept

You cannot ask or prompt questions about number one listed above however, the applicant may volunteer the information without you asking and that is ok.  For example, you are allowed to say: “Tell me about yourself.”  The applicant might say something like, “I am married, have 4 kids, I go to church on Saturday, I’m 42 years old, I don’t currently have a car but I am getting one soon, and I take medication for my blood pressure.” 

The applicant may have told you a lot of information, but remember that you cannot discriminate against her for these things since you are not allowed to ask if they are married, have kids, go to church, have a car or take any medication.  However, if they volunteered the information then you have done no wrong as long as you don’t discriminate against them for their answers.  You may find another applicant was better suited for the position and that is ok.  You can discriminate against someone if you don’t like their personality.   


  • Religious beliefs
  • Disabilities – Do not ask if they have any physical disabilities that would prevent them from doing the job. Read more

Referral Agencies – The Paying Truth
By Diane Morrow, LNHA

ReferralsReferral agencies have been around a long time.  Unfortunately there are referral agencies that take advantage of providers and sometimes the consumers (persons to be placed) for the love of money. 

So what is the low down on referral agencies?  There are basically two main types of referral agencies.  The for-profit type usually deals with private pay elderly care placements, and the other type is usually ran by a non-profit or state agency and deals with consumers on government funds.

The problems associated with the For-Profit agencies can include but are not limited to:

  • Not Knowing Enough About The Consumer’s Health Condition to help find proper placement.
  • Not Knowing Enough About The Care Facility they are sending the consumer to; the referral agency could easily send someone to a care facility that provides sub-standard care.
  • Referring Only To The Care Facilities That Pay Large Referral Fees; and referring to the care facilities that pay them the fastest.  Often times the fee is the first month’s rent or a large portion thereof which is around $1500 to $5000.
Doubling the Fees - Once a referral is made and the resident is placed, checking up on the resident to see if they are happy and if not they quickly assist them into moving to another facility, so they can earn another referral fee.   Read More

ProvidersWebBecome a Paid Member today and get instant access to all 4000+ documents, which include sample admission agreements, forms and staff training tools designed to help reduce your liability exposure and improve your quality care.

Dear Care Provider,

LegalThe policies and procedures you need for the various care and services that you want to provide at your care business need to be customized by you or reviewed by you.  We at ProvidersWeb provide sample forms, policies, procedures and lots of information to help you create your own documents or choose to use ours as is if the document meets your applicable laws and regulations. 

Believe me, knowing your business’s legal requirements is absolutely essential.  No matter what publisher you get your information from you need to know what you are responsible for especially if you will be the licensee.  What you are responsible for always boils down to the standard of care.  The standard of care is based on local, state laws, and federal laws.  And the standard of care is based what a reasonable person in the industry would do under the same circumstances. 

ProvidersWeb covers routine business practices, policies and procedures, like filing your fictitious business name, creating a business and marketing plan, safety program, tickler list, basic employment laws, staff management practices and other business areas.  In addition, ProvidersWeb covers most of the care and service areas that care businesses have to comply with. There are many areas you are responsible for in the care and service field.   

Above all care providers need to make sure that their customers are properly cared for.  To provide proper care staff must be trained in all kinds of areas such as proper bathing procedures, medication and supervision monitoring, meeting the nutritional needs of the person, incontinent care, activities, fall prevention, psychosocial needs, emergency care; their consumer rights need to be protected and their autonomy respected. 

It is up to the individual care provider to decide what works best for their particular care business and customers.  Keep in mind, the types of policies and procedures used to cover many these areas are not always dictated in the laws or regulations, or even “government policies”. 

ProvidersWeb has been publishing sample and model standards of care policies procedures and forms on the Internet since 2004.  We publish mostly non-medical care standard of care practices.  We cover the main areas most community care providers have to meet. 

Guess WhatGuess what??  Forms and documents change all the time just as laws change and industry standards change.  So what???  It would be too costly to constantly update all the documents in every ebook so our ebooks don’t always have the latest form or document, just like most publishers.

Once you have paid for a subscription I would recommend you download the ProvidersWeb ebooks that interest you.  Just type in the word ebooks (policy manual) on the ProvidersWeb search bar and you will see what is available. Then for the documents you really like, you can type in the key words in our search bar.  Like let’s say you like the Emergency Transfer Form (used when someone has to be sent to the hospital) and when you search for that document (type in emergency transfer) and click on the individual document you will be able to see when the last time it has been updated since the ebook was last published. 

The last time a document was updated could be several years ago.  Like the Resident Ready for Outing form last updated in 2011, however that doesn’t mean that it is outdated.  It’s not outdated, it is still current and may be more current than any other Resident Ready for Outing form available on the market.  Plus, that form and most of ProvidersWeb documents have links to other related documents that you need.

ProvidersWeb is kind of like Business Forms in a Box however, we like to think we are better than those types of products since you can track updates to individual documents better.  There is nothing else like ProvidersWeb in the world.

Every ProvidersWeb document either has a date on the bottom or and individual publishing date on the download.  We are the only publisher that provides this type of service.    ProvidersWeb has been designed so that once you do have all your policies and procedures in place, you can find out if we have any updates by going to My Account, and the clicking on My Account Activity, and then clicking on the Show updated documents only so you can review the updated documents in your personal repository.  

DocumentsSome ProvidersWeb documents I started 40 years ago, before ProvidersWeb existed, and some documents have been updated as much as 30 times over the years. 

I write the original draft of many of ProvidersWeb documents and then depending on the area of expertise needed it goes out to various members of our team. 

I am a national expert witness and I testify to what the laws, regulations and the standard of care is all over the nation.  In every case review care providers are getting sued.  Sometimes even the state agency gets sued too.  I do my best to create documents which help the provider stay in compliance while ensuring proper care is provided to each consumer/resident.  I have been in a wheelchair and a patient many times; and I was a “licensee” care provider for 20 years.  I have also been a responsible party, and a lobbyist etc... See my CV (resume).  I consider myself an advocate for improving resident/consumer care AND an advocate for care providers. 

Best Regards,
Diane Morrow, LNHA


Emergency Manual ProvidersWeb offers a comprehensive emergency service manual for all types of care facilities.  For more emergency information click here.


ProvidersWeb.com – Over 28,000 members strong. Why? Our customers tell us they save hundreds of dollars by being able to use our ready to use forms, policies, procedures, checklists, audits, training programs, in-services and more.

New businesses find the paperwork they need to help them get licensed as an assisted living or residential care facility. People who have been in the business find great compliance audits, checklists, training programs, quality assurance and risk management plans, policy manuals and other paperwork that make it easy for them to do their jobs.

Our members include Administrators and Owners of various care businesses and: Caregivers, Nurses, Residential Care Mangers, Adult Foster Care Personnel, Nursing Home Administrators, Assisted Living Executive Directors, Family Home Care Parents, Home Health Nurses, RCF Certified Administrators and other personnel. These folks provide Elder Care, care for the Developmentally Disabled and Mentally Ill and care for Teenagers in Group Homes. These community care homes are licensed by the State. See ALF, RCFE, RCF, ARF Providers.

JOIN NOW! A paid subscription gives you access to over 800 FORMS, all the 3700+ online documents and all EBOOKS. We provide quality care and risk management easy-to-use how to documents. ProvidersWeb’s standards are totally focused on Quality Care for the residents using ethical care and service standards, safe and fair working environments for employees and reduced liability exposure (Risk Management) with decent profits for the owners.

Care Home Business - According to the Bureau of Labor Statistics, 8 of the 20 fastest growing occupations are in the healthcare field. Why work for someone else when you can work for yourself? We specialize in helping and supporting entrepreneurs. If you are looking to get into the care business or stay in the care business we can help. We give you the tools to help ensure Dependent People get great ethical care, the Caregivers enjoy providing the care and the Owners and Directors are able to sustain the care business well.

We are here to supply Caregivers the “how to” tools they need.

All Books

Subscribing Members each have their own personal repository under “My Account Activity” and with one click of a button they can see if any of the documents they have downloaded have been updated. It helps staying in compliance easier.

"Elderly Woman Care Giving

Free and Paid Posters

We believe caring is more than a job – it is a life path. To help our members along this caring path, we have an abundance of free and paid subscriber’s inspirational posters.

For more: Click Here

KEEP IN COMPLIANCE - We cover all kinds of subjects related to regulatory compliance for care and services for example:

  • Medication Aide & Manager Training
  • Dementia Care Training
  • Facility Manager Training
  • Missing Resident & Elopement Drills
  • Employee Orientation Mandates
  • Admission and Retention Policies
  • Supervisors’ Training
  • Laundry Safety Training
  • Dietary Aide & Dietary Supervisor Training
  • Housekeeping Safety Training

Flex Time Work Arrangements– Most care facilities are legally required to comply with certain basic standards such as providing written proof of: Read more...

Remember Write it Right:
“Not documented, not done” is the rule of thumb when providing care. Forms, written policies, procedures, care documentation, and written proof of training are standard requirements for all care facilities. Better documentation would prevent a lot of facilities from getting sued.

Created by Industry Expert Diane (Downs) Morrow, LNHA, the first teacher of the required California State Residential Care Administrator Certification Program. Diane is a Successful Author, Consultant, Educator, Advocate, Expert Witness, and 20+ year Care Facility Business Owner!

Get Adobe ReaderProvidersWeb documents are published in Portable Document Format (PDF). To view, print or save our documents, you must have a current version of Adobe Reader, which is available at no charge.

Become a member NOW!

ProvidersWeb is an International Membership Association

Verisign PayPal
Contact Us | Terms & Conditions | Privacy Policy Copyright © 2004-2016 ProvidersWeb. Site by webdancers