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Business Essentials > 06 Facility Administration (55+ docs)

06 Facility Administration (55+ docs)

Free Forms, caregiving, nursing forms, policies, Licensing, Training, Case Management, Home Care, Assisted Living, DD, MI, HCBS


02 CA Easy Compliance (34 docs) 02 CA Easy Compliance (34 docs)

Documents in 06 Facility Administration (55+ docs) (55)

10 Rules For Reputation Protection There are some important rules you can follow to help protect your care business?s reputation.  These 10 rules are as follows:
1.	Care!
2.	Assess for All Care and Service Needs
3.	Control Communications and Media
4.	Deal with Complaints and Suggestions
5.	Respond to Allegations 
6.	Emergency Preparedness
7.	Public, Appearances & Greetings
8.	Be Organized 
9.	Keep Your Maintenance Up
10.	Create a Great Reputation 10 Rules For Reputation Protection
Form used to plan and review Administrative Goals in a Care Facility. Administration Goals for Community Based Care Businesses and Nursing Homes
A great list of examples of times you would want to contact the administrator of a care facility after hours. This is great to distribute to employees to clarify necessary after hour contact. Also included is a link to a communication note to be used by employees as an alternative to directly notifying the administrator about minor incidents. 

It is our policy that the Administrator be notified when a significant event occurs, such as an incident, accident, and/or injury to a resident or staff member after hours or on weekends.

The following are considered significant events:..... Administrator After Hours/Weekends
Administrator's Business Administration Check Up - for residential care homes and assisted living facilities.  This document is a list of administration areas to be checked and reviewed by facility administration. Helpful document for all types of homes for the elderly, mentally ill and developmentally disabled. 

Below is a list of linked documents to help administrators review their business administration practices: Administrator's Residential Care Business Administration Check Up and Review
A great article on the importance of self control with links to related articles.

Impulsiveness of thought leads to impulsiveness of action (which can have terrible results); therefore, it is important to control impulses and immediate reactions to certain situations. Avoiding Reactions
This Care Facility Resident Retention Review Form is used to compute the residents' average length of stay at a residential care facility, skilled nuring facility, assisted living community or any other type of community based care facility. Care Facility Resident Retention Review Form
Article on the Good, the Bad and The Ugly of electronic media.

Emails can make communications with doctors, nurses, pharmacies, family members, caseworkers, hospitals, and placement agencies easy.  Fast and easy communication helps assisted living facilities, nursing homes, and residential care homes take better care of their residents.

THE GOOD: Better communication always equates to better care.   In this modern age emails and smart phones have become an essential part of our lives.   Emails are a form of documentation for example: if you send the physician an email stating the resident fell or has a urinary tract infection, you have a written record and proof you notified the doctor of the issue.  Keep in mind that just notifying the doctor is not enough.  You will need to follow up with the doctor to find out what is to be done about the fall or urinary tract infection.   We recommend you keep a phone call log and document each phone call you make. Care Home E-mails and Electronic Media
This is a free list of citations that came from a sampling of 11 facilities in California.  All these citations were given between 2000 and 2005. Citations
Information on what to do if your Residential Care or Assited Living Facility receives a Civil Monetary Peanlty (CMP). Civil Monetary Penalties (CMP)
Information on laws concerning documentation and ways to protect yourself by taking affirmative action in classifing facility documents, using secure fax measures and controlling acces to facility documents. Documentation for Administrators and Managers
This document deals with the importance of effective communication. 
There are several ways to communicate: listening, understanding, responding, empathy, and body language. 

An important part of communication is listening to the person talking to you.  Learn to listen, don't get distracted, especially by what you are going to say next.  We often don't hear people talk, because we are so busy talking.  Don't allow outside distractions to interfere with your conversation, pay attention to the person that is speaking to you.  If the conversation is of a confidential nature go somewhere that offers a bit of privacy, such as your office.  Listen with the purpose of understanding. Effective Communication
Form used to document employee's general complaints or concerns. Employee's Complaint or Concern Form
Cover for section 6 of the Business Manual. Facility Administrator Cover
What Facility Management really means when it comes to running a care facility. Facility Management
This free article has helpful information relating to Care Facility State Inspections of Residential Care, Nursing Homes and Assisted Living Facilities. Free Information on Care Facility State Inspections
How to set goals for your business and motivate your staff when running a Residential Care, Assisted Living or Nursing Facility with a layout sheet to help plan a path towards goals.

Have a clear vision of what you want to accomplish.  Write a description of the goal you wish to achieve.  For example:  You have a 49-bed facility with 30 residents and you want to fill all of your beds.

Goal Setting
General information for planning a funeral. Guidelines for Planning a Funeral
Report from Indiana, assisted living, nursing homes, and adult resident facilities about health care trends for the care industry. HealthCare Industry Trends
Partial list of documents that are considered protected business information. In House Protected Documents and Files
A form used to track communication and phone calls regarding incidents that concern the care business or care facility in general. Incident Call and Communication Log - Company
A form used by a Care Facility or Care Business to track communication and phone calls regarding accidents, incidents and/or injuries that concern a resident. Incident Call and Communication Log - Resident
This is an actual letter used by a facility to reply to a citation issued by the licencing agency of a Residential Care Facility. Inspection Reply
Description of job duties and responsibilities of an Administrator in a care facility. 

Purpose of this Position:
 -To Job Description - Facility Administrator
How to lead your care facility or care business business in the right direction to help ensure good care and good business practices. Leading Your Care Facility Business
The most important element in team building is cooperation.  Doing activities together in cooperation saves time and money.  Everyone working together in a common goal has many benefits. Magical Team Building
How to conduct productive meetings. Meetings
Overview of the different monthly tickler forms and their proper use.  

The Monthly Tickler Form B - should be used to assist in making sure the monthly bills are paid, special tasks are done.  These are fixed items occurring monthly. Monthly Tickler for Residential Care and Assisted Living Homes
Form used to document high priority tasks, due date, contact info, and date done. Monthly Tickler Form A - High Priority
Form used to track bills to be paid. Monthly Tickler Form B - Bills
Form used to document pending jobs/tasks that still need to be completed. Monthly Tickler Form C - Pending
Form used to document jobs to be performed, what needs to be done, how it will be done and date task was completed. Monthly Tickler Job Duties
NSCLC ALF Best Practises NSCLC ALF Best Practises
How to provide an environment that promotes nuturing, growth, and harmony. Nurturing Environment
The actual law - Patient Protection and Affordable Care Act
A form used to help plan for a funeral. Planning a Funeral Form
Links to important documents that ProvidersWeb has created for State Inspections of Residential Care and Assisted Living Facilities. ProvidersWeb Helpful Documents for State Inspections
A free list of links to many of the ProvidersWeb's Assessments. For residential care homes, assisted living communities, facility managers, case managers, care coordinators, and wellness coordinators. ProvidersWeb's Assessments
A free list of links to the ProvidersWeb's Surveys and Questionnaires. ProvidersWeb's Surveys and Questionnaires
Free doc: QUALITY IMPROVEMENT for Healthcare Improvement and TECHNIQUES QUALITY IMPROVEMENT for Healthcare Improvement and TECHNIQUES
Alphabetic listing of documents Quick Topics List
Residential Care and Assisted Living Staffing requirements are outlined in this document which explains the type and amount of staff needed to properly care for each resident.  This document replaces RCF ALF Staffing
Information and instruction on replying to a State Inspection Report or Civil Monetary Penalties (CMP) for Residential Care and Assisted Living Facilities. Replying to an Inspection Report or CMP's
Document cover types of records that must be retained by a facility. Resident and Employee Confidential Records
Form used to document resident's general complaints or concerns from residents living at a community care facility or in an assisted living community. Resident's Complaint or Concern Form for Community Care Facilities
Form used to document resident's health concerns. Resident's Health Concern Form
Policy and procedures for accepting gifts from the resident's and their families and the importance of having a written policy in place. Staff Gifts and Gifts to the Facility
Typical staffing needed for various size facilities. Staffing Chart
Obtaining the health care records is one of the first things that needs to happen in any health care related case.  On the Defense side, if the record of care is correctly documented and maintained, it can make it very easy to defend a client.  Good documentation is usually a facility?s best defense in a legal case.  However, if the documentation is incomplete, it could cause additional problems, such as when a staff member documents a problem, but forgets to document what was done about the problem. Standard Health Care Records to Request
Links to important state documents relating to State Inspections of Residential Care and Assisted Living Facilities State Documents Relating to State Inspections
How to motivate your staff and build a good working team. Team Building
The most important rules to remember for State Inspections of Residential Care and Assisted Living Facilities.  

3. Check ID - unless you already know the inspector.  This is for the protection of the residents, staff and for safeguarding personnel information purposes.    The identification should have a picture, a state or county seal, the person's name, and title, and many have date valid.   Often they will tell you that they are there to conduct a routine inspection, or that they are there on a complaint visit. The Home Rules of State Inspections
Smart phones are making people smarter.  People are using them for a variety of things; some people even use videos for health care recording/documentation purposes.  

A court of law most likely will allow video footage shot in a care facility by a staff or family member. Video Evidence in Community Care Facilities, ALFs, SNFs
Visitor Rules for Care Homes, Care Communities and care facilities. Visitor's Rules
Links to forms and information to assist a residential care facility currently in business more effectively use ProvidersWeb.  The basic staff training and management areas are cover.  The training and management practices can be utilize by all types of care facilities, including RCFEs, RCFs, GH-MI, GH-DD, AFC and others. Where to Start
Sample Law Excerpt:
Any willful material falsification or willful material
omission in the health record of a patient of a long-term health care
facility is a violation. Willful Omission
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